Privacy Policy

Data Controller

Ed Fletcher, Pine Grove, Llanwenarth Citra, Abergavenny NP7 7ET

Purpose of collecting data

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details. We’ll use this information for purposes, such as, to:

• Send you information about your order/correspondence 
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store reviews, if you choose to leave them.

Users may contact us through the form on our “Contact us” page and, in doing so, will be asked to fill some information such as names, phone numbers and email addresses. This information helps us to get in contact with you to address your enquiry effectively. We do not store submissions on our website and your message will be sent directly to the website administrators’ email addresses who will then review and get in touch with you if necessary.

How will we use your data?

We use the personal data you provide to process your order, including passing on your telephone number to the courier, and to contact you if there are any problems.

You may also choose to receive certain emails, promotions or other information from us but can opt in or out of this at any time.

We may use your information for market research or customer profiling and to display certain content on the website, such as favourite items or new products that we think may be of interest to customers.

This data is only available for access by our Data Controller and used solely for the above outlined purposes. 

How long will we retain your data?

If you leave a review, the review and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up reviews automatically instead of holding them in a moderation queue.

What rights you have over your data?

You can ask us for your data or for us to remove your data via any of the contact methods listed on our website or write to us at Sugar loaf Lamb Ltd, attn. Data Controller, Pine Grove, Llanwenarth Citra, Abergavenny NP7 7ET. 

General

Use of our website signifies consent to our collecting and handling of your data for the purposes outlined above. You may contact us at any time if you are unsure of any of the information we hold.