Terms & Conditions

These terms and conditions (together with the documents referred to in them) (the "Terms") set out the terms and conditions on which we supply any of the products ("Products") listed on our website at www.sugarloaflamb.co.uk (the "Website"). By accessing this Website and/or placing an order for any of our products ("Products") you agree to be bound by these Terms. Please read them carefully. These terms of use govern your use of our website; by using our website, you accept these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website.

Licence to use website

republish material from this website (including republication on another website)
sell, rent or sub-license material from the website;
show any material from the website in public;
reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
edit or otherwise modify any material on the website; or
redistribute material from this website [except for content specifically and expressly made available for redistribution (such as our newsletter).

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.
You must not: Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not use our website to transmit or send unsolicited commercial communications. You must not use our website for any purposes related to marketing without our express written consent.

Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

User generated content

In these terms of use, "your user content" means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose. You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law). You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website. Notwithstanding our rights under these terms of use in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.

Limited warranties

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Limitations of liability

to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
we will not be liable for any consequential, indirect or special loss or damage;
we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;
we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
our maximum liability in relation to any event or series of related events will be limited to as reasonable amount.
Nothing in these terms of use (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law. Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms of use, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.

Breaches of these terms of use Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation

We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.

Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.

Severability

If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Exclusion of third party rights

These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.

Entire agreement

These terms of use together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Special Offers & Promotions

From time to time and at our discretion, purchases of our Products on our Website may be subject to special offers. In the event that a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and the relevant Product Terms and Conditions. If there is any conflict between the terms of a special offer and the Product Terms and Conditions, the Product Terms and Conditions shall prevail.

We may change the terms of such special offers or withdraw them altogether at any time and without prior notice.

We reserve the right to offer at our complete discretion, different customers different special offers and promotions.

Our details

Our full contact information can be found on our Contact page.

Complaints

If you have any concerns about material which appears on our Website or if you have any complaints or queries, please contact us on the e-mail address listed on the Website in the Contact section.

Product Terms

Price

The price of the Products will be as quoted on the Website at the time you confirm your order (usually by clicking the “Order" button). If we have by obvious mistake under priced any Product, we will not be liable to supply that Product at the stated price. We will endeavour to notify you before despatch. If you subsequently amend your order, the prices charged will be those applicable to the amended Products at the time that you confirm your amended order.

All prices are expressed inclusive of any VAT payable (unless otherwise stated) at the current rates and are correct at the time of entering the information onto the system.

The price does not include delivery which (where relevant) is displayed on the Website.

Serviceability

Our Website is only intended for use by people resident in mainland Great Britain. We cannot delivery to countries outside of Mainland England, Wales or Scotland. Please review our Website before ordering Products from us.

We may accept orders from individuals outside these countries for delivery in the UK at a delivery address compatible with our delivery schedule (as amended from time to time).

Payment

Payment is due before the date of shipment if ordering by post. An invoice will be sent to your provided email address at the time of (or as close to) placing your order. We will make you aware of the expected delivery date on our invoice and payment can be made via BACS to the details provided on the invoice.

Cash or Cheque can only be accepted on face to face deliveries or collections in person by prior arrangement only.

Availability

We will notify you as soon as possible if for any reason we are unable to supply a particular Product. We will not be liable to you if we are unable to supply a particular Product. We will try, where appropriate, to offer a substitute but please note that this may affect the price. You may reject any substitute Product and we will refund the amount you have been charged for that substitute.

Although we will always try to cater for your order, an order of large quantities of a particular Product can only be fulfilled at our discretion.

Contract between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product is available and an Invoice confirming acceptance of your order. The contract between us ("Contract") will only be formed when we send you the Invoice and receipt in full of payment will confirm delivery.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed.

The sales Contract is completed in England and concluded in English.

Delivery

Delivery will be arranged via APC Overnight courier. By placing an order you agree for us to pass to them your contact details to confirm delivery. They will contact you to provide an allocated delivery slot within the date confirmed by us at confirmation of your order.

We will undertake all precautions to make sure your Order is delivered correctly but cannot accept responsibility for failed Orders if no one is at the specified address when the delivery is attempted. The Products may then be retained by us. We will leave notification of the attempted delivery and will attempt to rearrange the delivery.

The Products will be at your risk from the time of delivery.

Cancellation of or Changes to an Order

Orders can be cancelled at any time up until the moment they are dispatched. (This is normally around 1pm on the day before you are expecting delivery.)

We will promptly and fully refund the cost of any Products that do not meet with your reasonable satisfaction however with regard to failed Orders due to attempted deliveries with no one to receive the Order we cannot refund in this case.

Our Guarantee

We guarantee the quality of our Products and warrant to you that any Product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Subject to the above Terms, our liability for losses you suffer as a result of us breaking these Terms is strictly limited to the purchase price of the Product you purchased.

This does not include or limit in any way our liability:

for death or personal injury caused by our negligence;
under section 2(3) of the Consumer Protection Act 1987;
for fraud or fraudulent misrepresentation; or
for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us including but not limited to:

loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings; or
loss of data,
claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded above.

Events outside of our control

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

strikes, lock-outs or other industrial action;
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster (for example, including but not limited to unusual levels of snowfall);
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
impossibility of the use of public or private telecommunications networks; or
the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Legal Notice

This Website is designed and operated by Sugar Loaf Lamb Ltd a company registered in England and Wales whose registered office is at Pine Grove, Llanwenarth Citra, Abergavenny NP7 7ET. Company Registration No. 15925754. VAT No. Pending.

Legal Notice | Privacy Policy

Terms & Conditions